--- title: Accessing MyAccount description: MyAccount lets you manage all your Distributel services in one place and from your computer, tablet, or smartphone:  Not registered yet? Visit our How to register for MyAccount page to find out more. --- [Skip to content](https://helpcentre.distributel.ca/article/236-how-to-access-myaccount#main-content) - [English](https://helpcentre.distributel.ca/article/236-how-to-access-myaccount) - [Français](https://helpcentre.distributel.ca/fr/comment-accéder-à-moncompte) English Show submenu for translations [![Distributel logo](https://helpcentre.distributel.ca/hs-fs/hubfs/Distributel%20logo.png?width=250&height=70&name=Distributel%20logo.png)](https://distributel.ca) Open main navigation Close main navigation - - [English](https://helpcentre.distributel.ca/article/236-how-to-access-myaccount) - [Français](https://helpcentre.distributel.ca/fr/comment-accéder-à-moncompte) English Show submenu for translations - [Contact us](https://helpcentre.distributel.ca/contact) [Contact us](https://helpcentre.distributel.ca/contact?hsLang=en) Welcome! Find tips & tools to help you. - There are no suggestions because the search field is empty. 1. [Help Centre](https://helpcentre.distributel.ca/?hsLang=en) 2. [My Account](https://helpcentre.distributel.ca/my-account?hsLang=en) 3. [MyAccount](https://helpcentre.distributel.ca/my-account?hsLang=en#myaccount) # Accessing MyAccount MyAccount lets you manage all your Distributel services in one place and from your computer, tablet, or smartphone:  - Access your Distributel account 24 hours a day, 7 days a week - Track the progress of your recent order - View your account balance and make a payment - Set up and manage your pre-authorized payment details - View your billing history - Sign up for e-billing to receive your monthly invoices by email - Update your address for the Home Phone 911 service Not registered yet? Visit our [How to register for MyAccount](https://helpcentre.distributel.ca/article/237-how-to-register-for-myaccount?hsLang=en) page to find out more. To access MyAccount, [click here](http://myaccount.distributel.ca), and a new tab will open. We'd suggest you bookmark this page for quick access. 1. Enter the email address you used to register to MyAccount. 2. Type in your password. 3. Check the **Keep me logged in** 4. Click **Login**. [![Access\_MyAccount\_1\_E](https://helpcentre.distributel.ca/hs-fs/hubfs/Distributel%20Help%20Centre/MyAccount/Access_MyAccount_1_E.png?width=670&height=406&name=Access_MyAccount_1_E.png)](https://helpcentre.distributel.ca/hubfs/Distributel%20Help%20Centre/MyAccount/Access_MyAccount_1_E.png?hsLang=en) #### **Forgot your password?** 1. Go to the [MyAccount login page](http://myaccount.distributel.ca) 2. Click **Forgot password?** 3. Enter the email address associated with your account, then click **Continue**. We'll send a link to create a new password. [![Forgot\_Password\_1\_E](https://helpcentre.distributel.ca/hs-fs/hubfs/Distributel%20Help%20Centre/MyAccount/Forgot_Password_1_E.png?width=670&height=406&name=Forgot_Password_1_E.png)](https://helpcentre.distributel.ca/hubfs/Distributel%20Help%20Centre/MyAccount/Forgot_Password_1_E.png?hsLang=en) [**![Forgot\_Password\_2\_E](https://helpcentre.distributel.ca/hs-fs/hubfs/Distributel%20Help%20Centre/MyAccount/Forgot_Password_2_E.png?width=670&height=311&name=Forgot_Password_2_E.png)**](https://helpcentre.distributel.ca/hubfs/Distributel%20Help%20Centre/MyAccount/Forgot_Password_2_E.png?hsLang=en) #### **Forgot your username/login email?** 1. Go to the [MyAccount login page](http://myaccount.distributel.ca/). 2. Click **Forgot username?** 3. Please enter your account number, and postal code, then click **Continue**. We will provide you with the email associated with your account, which you can use to log in. [![Forgot\_Username\_1\_E](https://helpcentre.distributel.ca/hs-fs/hubfs/Distributel%20Help%20Centre/MyAccount/Forgot_Username_1_E.png?width=670&height=406&name=Forgot_Username_1_E.png)](https://helpcentre.distributel.ca/hubfs/Distributel%20Help%20Centre/MyAccount/Forgot_Username_1_E.png?hsLang=en) [![Forgot\_Username\_2\_E-1](https://helpcentre.distributel.ca/hs-fs/hubfs/Distributel%20Help%20Centre/MyAccount/Forgot_Username_2_E-1.png?width=670&height=336&name=Forgot_Username_2_E-1.png)](https://helpcentre.distributel.ca/hubfs/Distributel%20Help%20Centre/MyAccount/Forgot_Username_2_E-1.png?hsLang=en)   - [Internet](https://helpcentre.distributel.ca/internet?hsLang=en#main-content) - [Fibre Internet](https://helpcentre.distributel.ca/internet?hsLang=en#fibre-internet) - [Internet Service Installation](https://helpcentre.distributel.ca/internet?hsLang=en#internet-service-installation) - [Modem Set Up Guides](https://helpcentre.distributel.ca/internet?hsLang=en#modem-set-up-guides) - [Manage Your Home Wi-Fi](https://helpcentre.distributel.ca/internet?hsLang=en#manage-your-home-wi-fi) - [Troubleshooting](https://helpcentre.distributel.ca/internet?hsLang=en#troubleshooting) - [Wi-Fi Self-Help App](https://helpcentre.distributel.ca/wi-fi-self-help-app?hsLang=en) - [Home Phone](https://helpcentre.distributel.ca/home-phone?hsLang=en#main-content) - [Home Phone Set Up Guides](https://helpcentre.distributel.ca/home-phone?hsLang=en#home-phone-set-up-guides) - [Phone Features](https://helpcentre.distributel.ca/home-phone?hsLang=en#phone-features) - [Additional Voice Services](https://helpcentre.distributel.ca/home-phone?hsLang=en#additional-voice-services) - [Network Status](https://helpcentre.distributel.ca/network-status?hsLang=en) - [My Account](https://helpcentre.distributel.ca/my-account?hsLang=en#main-content) - [MyAccount](https://helpcentre.distributel.ca/my-account?hsLang=en#myaccount) - [Making Account Changes](https://helpcentre.distributel.ca/my-account?hsLang=en#making-account-changes) - [Billing and Payments](https://helpcentre.distributel.ca/billing-and-payments?hsLang=en) - [Contact Us](https://helpcentre.distributel.ca/contact-us?hsLang=en) - [Resolve a concern](https://helpcentre.distributel.ca/resolve-a-concern?hsLang=en) [![Chill listening crop-3](https://helpcentre.distributel.ca/hs-fs/hubfs/dcl_logo_blue.png?width=106&height=24&name=dcl_logo_blue.png "Chill listening crop-3")](https://distributel.ca/fr) [Legal](https://www.distributel.ca/legal/?hsLang=en)| [Privacy & Security](https://www.distributel.ca/privacy/?hsLang=en)| [911 Limitations](https://www.distributel.ca/pdf/tos-roc-en?hsLang=en#911EN) | [Accessibility Services](https://www.distributel.ca/accessibility/?hsLang=en) | [Accessibility and Feedback Plan](https://www.bce.ca/Accessibility_services) | [The Internet Code](https://crtc.gc.ca/eng/internet/codesimpl.htm#INT=OTH_hmpg_TXT_footer_internet-code) | [Resolve a concern](https://helpcentre.distributel.ca/filing-a-complaint?hsLang=en) © 2026 Distributel. 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