---
title: Returning rental equipment
description: When you return equipment to us, be sure to send it within 30 days to avoid non-return fees. When you contact us to exchange or cancel rental equipment, we send a return label to the email we have on
---

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# Returning rental equipment

When you return equipment to us, be sure to send it within 30 days to avoid non-return fees.

#### **Return Process (Except Northern Quebec)**

1. When you contact us to exchange or cancel rental equipment, we send a return label to the email we have on file for your account. If you haven’t received your return label, you can [get one here](http://www.canadapost-postescanada.ca/information/app/prse/label?policyId=PR455463). If you don't have access to a printer, [call us](https://helpcentre.distributel.ca/contact-us?hsLang=en) and we will mail one to you, so you can return the equipment at no cost to you.
2. Place the equipment and power cord in the original box or a box about the same size, to protect it during shipping.
3. Securely attach the shipping label to the outside of the box and take it to any Canada Post location.
4. Keep the tracking number Canada Post gives you as proof of shipping for your records.

#### **Return Process Northern Quebec**

1. Place the equipment and power cord in the original box or a box about the same size, to protect it during shipping.
2. Take the package to any Canada Post location and give them your Distributel **account number and return code PR463917**
3. Keep the tracking number Canada Post gives you as proof of shipping for your records.

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