When you return equipment to us, be sure to send it within 30 days to avoid non-return fees.
Return Process (Except Northern Quebec)
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When you contact us to exchange or cancel rental equipment, we send a return label to the email we have on file for your account. If you haven’t received your return label, you can get one here. If you don't have access to a printer, call us and we will mail one to you, so you can return the equipment at no cost to you.
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Place the equipment and power cord in the original box or a box about the same size, to protect it during shipping.
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Securely attach the shipping label to the outside of the box and take it to any Canada Post location.
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Keep the tracking number Canada Post gives you as proof of shipping for your records.
Return Process Northern Quebec
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Place the equipment and power cord in the original box or a box about the same size, to protect it during shipping.
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Take the package to any Canada Post location and give them your Distributel account number and return code PR463917
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Keep the tracking number Canada Post gives you as proof of shipping for your records.