Diagnose Home Wi-Fi

RouteThis Helps

You can now access our new Distributel Wi-Fi Self-Help app RouteThis Helps! It helps you diagnose and optimize your home Wi-Fi.

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How to get started

  1. Download the app on your mobile device.
  2. Enter the Code PRIM
  3. Select SCAN NETWORK and wait 2 minutes for the scan to finish.
  4. Click IMPROVE NETWORK HEALTH to diagnose your Wi-Fi.

Why RouteThis Helps?

We recommend you use the Wi-Fi Self-Help app RouteThis Helps if you experience issues such as:

  • Speed issues
  • Video buffering
  • Wi-Fi coverage issues
  • Devices that drop off the network

To get started, download the free RouteThis Helps app onto your smartphone or tablet from Apple App Store or Google Play

Here's How It Works

The RouteThis Helps app scans your network, and if it detects an issue will suggest ways to improve your Wi-Fi with easy step-by-step instructions.

The app also generates a unique KEY for each scanning session. This identifier will allow our technical support to also see the results if you call us for help.

Download it today


Still need Help?

  • Our technical support team is ready to help 7 days a week from 8:00 AM to midnight at 1-877-810-2877.
  • Running a scan before calling us will speed up troubleshooting. Remember to make a note of the unique KEY at the top right of the screen and share this code when you are speaking to our tech support agent.