You can now access our new Distributel Wi-Fi Self-Help app RouteThis Helps! It helps you diagnose and optimize your home Wi-Fi.
How to get started
- Download the app on your mobile device.
- Enter the Code PRIM
- Select SCAN NETWORK and wait 2 minutes for the scan to finish.
- Click IMPROVE NETWORK HEALTH to diagnose your Wi-Fi.
Why RouteThis Helps?
We recommend you use the Wi-Fi Self-Help app RouteThis Helps if you experience issues such as:
- Speed issues
- Video buffering
- Wi-Fi coverage issues
- Devices that drop off the network
Here's How It Works
The RouteThis Helps app scans your network, and if it detects an issue will suggest ways to improve your Wi-Fi with easy step-by-step instructions.
The app also generates a unique KEY for each scanning session. This identifier will allow our technical support to also see the results if you call us for help.
Download it today
Still need Help?
- Our technical support team is ready to help 7 days a week from 8:00 AM to midnight at 1-877-810-2877.
- Running a scan before calling us will speed up troubleshooting. Remember to make a note of the unique KEY at the top right of the screen and share this code when you are speaking to our tech support agent.