---
title: Troubleshooting Cable Internet issues
description: "This article covers common troubleshooting steps for Cable Internet service. These steps can help you identify and resolve issues affecting your internet connection. Step 1: Check for Outages Before d"
---

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3. [Troubleshooting](https://helpcentre.distributel.ca/internet?hsLang=en#troubleshooting)

# Troubleshooting Cable Internet issues

This article covers common troubleshooting steps for Cable Internet service. These steps can help you identify and resolve issues affecting your internet connection.

**Step 1: Check for Outages**

Before diving into troubleshooting, it's essential to check if any known [outages](https://www.distributel.ca/support/network-status/?hsLang=en) are affecting your area. You can do this by visiting Distributel's [Network Status](https://www.distributel.ca/support/network-status/?hsLang=en). If an outage is confirmed, we will be working to restore service as quickly as possible.

**Step 2: Verify Connections and Power**

Ensure all cables are securely connected, including the coaxial cable and the Ethernet cable connecting your modem and TP-Link Deco Wi-Fi Pod. Verify that both the modem and the Wi-Fi Pod are powered on.

**Step 3: Restart Your Devices**

Power cycling your devices can often resolve minor connectivity issues. To do this, follow these steps:

- Turn off your devices, including the modem, TP-Link Deco Wi-Fi Pod, and any connected devices like computers, smartphones, or tablets.
- Unplug the power cords from the modem and your Wi-Fi Pod.
- Wait for at least 30 seconds.
- Plug the power cords back into the modem and your Wi-Fi Pod.
- Turn on your devices and wait for them to restart fully.

**Step 4: Check the Modem**

The modem should have a steady power light and a solid Online/Internetlight, indicating a proper connection. Contact our technical support team for further assistance if any of these lights are**off**or **blinking**.

**Step 5: Check the TP-Link Deco Wi-Fi Pod (Optional)**

The TP-Link Deco Wi-Fi Pod should display a solid green light, indicating a proper connection. If the light is red or not lit, try resetting the Wi-Fi Pod by pressing and holding the reset button on the back of the device for 10 seconds.

**Step 6: Test Multiple Devices**

If you're only experiencing issues on a single device, the problem may be with that specific device rather than your Cable Internet service. Test your connection on multiple devices to confirm whether the issue is widespread or isolated to a single device.

**Step 7: Perform a Speed Test**

Scan the health of your network using our self-help app WiFiMax. Download the free WiFiMax app onto your smartphone or tablet.

[![App\_Store](https://helpcentre.distributel.ca/hs-fs/hubfs/App_Store.png?width=139&height=40&name=App_Store.png)](https://apps.apple.com/ca/app/wifimax/id6463802671)[![Google\_Play](https://helpcentre.distributel.ca/hs-fs/hubfs/Google_Play.png?width=140&height=41&name=Google_Play.png)](https://play.google.com/store/apps/details?id=com.routethis.distributel)<https://apps.apple.com/app/id1173976362>

Alternatively, you can also conduct a [speed test](http://www.speedtest.net) on a wired device connected directly to the modem using an Ethernet cable.

**Step 8: Contact Distributel Customer Support**

If the above troubleshooting steps do not resolve your Cable Internet issues, contact our [technical support team](https://helpcentre.distributel.ca/contact-us?hsLang=en) for additional assistance. Our team can help diagnose and resolve the underlying issues with your service.

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