---
title: Your new order status
description: Once you place an order for a new service, we get to work behind the scenes to get you up and running. We’ll send you a text message within a day to let you know what to expect. If you’ve ordered any
---

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2. [Internet](https://helpcentre.distributel.ca/internet?hsLang=en)
3. [Internet Service Installation](https://helpcentre.distributel.ca/internet?hsLang=en#internet-service-installation)

# Your new order status

Once you place an order for a new service, we get to work behind the scenes to get you up and running.

We’ll send you a text message within a day to let you know what to expect.

If you’ve ordered any hardware such as a modem or TV Set Top Box, we will ship these within 24 hours and email you a tracking number.

For new internet orders, we will confirm your activation day as soon as possible. This can take up to 3 days. If we must send a technician, we will let you know the appointment date at the same time.

If you need to [reschedule your technician appointment](https://helpcentre.distributel.ca/contact-us?hsLang=en) reply to our text message as soon as possible so we can take care of it for you.

[Click here for more details](https://helpcentre.distributel.ca/article/318-what-to-expect-after-placing-your-internet-order?hsLang=en).

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