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  3. Internet Service Installation

What to Expect After Placing Your Internet Order

We’re excited you have decided to join us and are working hard to get you connected to our internet service. Here’s what will happen next:

1. Order Confirmation

Within 24 hours of placing your order, we’ll send you an email to confirm your order details. If you haven’t received it, you might want to check your spam or junk folder (and add us to your contacts to avoid missing any future emails).

2. Activation Confirmation

Within 3 business days, we’ll send you an email or text message confirming the date and time your internet service will be activated. We’ll also let you know if we need to send a technician to your home.

3. Your Internet Modem Delivery

We will ship your modem by courier within 72 hours after your order has been placed. When it’s shipped, we’ll send you an email with the tracking number. Just be sure to wait until your activation date before setting it up.

4. Service Activation

  • On the day and time your service is active, go ahead and connect your modem. Just follow the 3 or 4 easy steps in the set-up guide we sent along with your modem.

  • If your Internet service isn’t working after your time window has passed, or if you need help setting up your modem, please give us a call at the numbers here.

Technician Assisted Installation

We might need to send a technician, depending on your home, to redirect the wiring to our network. (If so, we would have confirmed this in the email we sent confirming your activation date.) Here’s what to expect:

The technician will try to complete the installation from the outside. If they need to enter your home, they will call the phone number on your account information, so please keep your phone handy.

A few more details about your technician appointment:

  •  An adult 18 years or older must be home when the technician arrives.
  • The technician will probably call to confirm your address, so please keep your phone handy.
  • If you live in an apartment, please let the property manager know about the technician visit because they might need to check the phone and cable wiring, which is usually in an electrical room or panel.

If you have any questions about your order or your technician appointment, please get in touch with us right away! Here are the ways you can reach us here.