Update your 911 address

It’s important to keep your address up to date in your account information. That way, help will be sent to the right location in an emergency.

Here’s how to change your address:

1. Log into MyAccount
2. Select Service Overview from the top menu.
3. Go to the Home Phone service and expand with the arrow.
4. Click on Update Address.
5. Fill in your contact information: your name, email, phone, and account number. Enter your new address and the effective date.
6. Double-check your information, confirm your 911 consent and click Submit.
7. A confirmation screen will appear.

Need help? Connect with one of our Customer Advocates here.