---
title: Create a support ticket
description: If you are experiencing technical difficulties with your service or have an account-related request, create a support ticket to report it to us. We will respond to your request as quickly as possible.
---

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3. [MyAccount](https://helpcentre.distributel.ca/my-account?hsLang=en#myaccount)

# Create a support ticket

If you are experiencing technical difficulties with your service or have an account-related request, create a support ticket to report it to us. We will respond to your request as quickly as possible.

1. Log in to [MyAccount](http://myaccount.distributel.ca).
2. Select **Support** from the top menu, then select **Create ticket**.
3. If you have more than one account registered to MyAccount, select the account you wish to use from the drop-down menu.
4. Fill out each field. Depending on the chosen option, additional fields may appear to ensure proper details are captured. Provide as much detail as possible.
5. Enter your contact information.
6. Click **Submit ticket**.

[![Create\_Ticket\_1\_E](https://helpcentre.distributel.ca/hs-fs/hubfs/Distributel%20Help%20Centre/MyAccount/Create_Ticket_1_E.png?width=688&height=478&name=Create_Ticket_1_E.png)](https://helpcentre.distributel.ca/hubfs/Distributel%20Help%20Centre/MyAccount/Create_Ticket_1_E.png?hsLang=en)

[![Create\_Ticket\_2\_E](https://helpcentre.distributel.ca/hs-fs/hubfs/Distributel%20Help%20Centre/MyAccount/Create_Ticket_2_E.png?width=688&height=474&name=Create_Ticket_2_E.png)](https://helpcentre.distributel.ca/hubfs/Distributel%20Help%20Centre/MyAccount/Create_Ticket_2_E.png?hsLang=en)

Once your ticket is submitted, you can monitor or update it under Support then **View Tickets**.

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