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High-Speed Internet with Distributel Fibre Internet Service

This article gives you an overview of our Fibre Internet, its benefits, and how it works with the Fibre terminal and Wi-Fi 6 Pod. We'll also guide you through the process of getting connected to our Fibre Internet service. 

What is Distributel Fibre Internet?

Distributel Fibre Internet is a high-speed internet service that delivers data over fibre-optic cables directly to your home. Unlike other connections, Fibre Internet uses light signals transmitted through thin strands of glass or plastic to provide a faster, more reliable connection.

Benefits of Distributel Fibre Internet

  • Speed: Fibre Internet offers significantly higher upload speeds than traditional copper-based connections. With Fibre Internet, you can enjoy symmetrical upload and download speeds, making it ideal for video conferencing, online gaming, and streaming high-definition content.
  • Reliability: Fiber-optic cables are less prone to signal degradation and interference. This means a more stable and consistent connection for you.
  • Scalability: Fibre Internet networks can easily accommodate increasing bandwidth demands as technology advances and your number of connected devices increases.
  • Low latency: Fibre Internet connections have lower latency than connection types, ensuring a smoother online experience.
  • Future-proof: As internet usage continues to grow, Distributel's Fibre Internet is better equipped to handle emerging technologies and applications that require high-speed connections.

What to Expect After Placing Your Internet Order

Here's a step-by-step guide to what happens after you place an order for Distributel Fibre Internet service:

  • Order Confirmation: Within 24 hours of placing your order, we'll send you an email to confirm your order details. If you haven't received it, check your spam or junk folder and add us to your contacts to avoid missing any future emails.
  • Equipment Delivery: We will ship your Wi-Fi 6 Pod(s) by courier a few days after you place your order. We'll send you an email with the tracking number when it's shipped. Keep the equipment in a safe place until the technician's visit.
  • Installation Confirmation: Within 3 business days, we'll send you an email or text message confirming the date and time your internet service will be installed.
  • Fibre Install: A technician will visit your home to install the service on the confirmed day and time and will bring the Fibre terminal with them.
  • Service Activation: Once you and the technician have agreed on the best route, they will install the fibre to your home. The technician will require access inside your home to complete the installation and set up and to activate the Fibre terminal.
  • Start using the service: Once the technician confirms the installation is complete, follow the step-by-step instructions included in the equipment package to set up the Wi-Fi 6 Pod and connect your devices to your new Wi-Fi network.

Important Details for Your Technician Appointment:

  • Be home: Someone of legal age must be present during the installation, as the technician will require inside access. Make the necessary arrangements to be present during the appointment.
  • Homeowner consent: If you're leasing the property, ensure that you obtain the homeowner's consent before the technician's visit to avoid any potential delay with the installation.
  • Building access: If you live in an apartment or condo, we may need to access the phone room in your building. Please pre-arrange access for our technician with your building staff.

If you have any questions about your order or technician appointment, contact us through one of the methods listed here.