1. Help Centre
  2. TV
  3. Distributel TotalTV App

Managing Your Distributel TotalTV App

It’s easy to check your Distributel TotalTV App login details and manage your devices. (For example if you have reached the maximum number of devices and would like remove a device, to make room to connect a different one.)

  1. Go to MyAccount and click on Account Information
  2. Scroll to the bottom of the screen to Service Overview
  3. Expand the ‘TV at’ address information to see your log in details

Service_Overview_TV_Credentials_E

Managing Your Devices for the Distributel TotalTV App

You can use the Distributel TotalTV App on a maximum of 7 mobiles or tablets and 3 stationary devices (e.g. Apple and Android devices and Android TV).  

When you reach the device limit, you will see this message on your screen.

Service_Overview_TV_Device_Limit_E

To delete a device and make room for a different one, just follow these steps.

  1. Go to MyAccount and click on Account Information
  2. From Service Overview, click on Manage Devices
  3. Select the Device ID* you want to delete and click
  4. You will be asked to confirm you want to remove; just click Delete

*Each device using the App is assigned an ID. If you aren’t sure which device ID is linked to the one you want to delete, follow the below steps:

       a. Access the App on the device you want to delete
       b. Go to Settings
       c. Press About and you will see the ID for this device

Service_Overview_TV_Manage_Devices_E

Service_Overview_TV_Manage_Devices2_E

Service_Overview_TV_Manage_Devices3_E