--- title: Troubleshooting DSL Internet issues description: "This article covers common troubleshooting steps for DSL Internet service. These steps can help you identify and resolve issues affecting your internet connection. Step 1: Check for Outages Before div" --- [Skip to content](https://helpcentre.distributel.ca/troubleshooting-dsl-internet-issues#main-content) - [English](https://helpcentre.distributel.ca/troubleshooting-dsl-internet-issues) - [Français](https://helpcentre.distributel.ca/fr/dépannage-des-problèmes-liés-à-linternet-dsl) English Show submenu for translations [![Distributel logo](https://helpcentre.distributel.ca/hs-fs/hubfs/Distributel%20logo.png?width=250&height=70&name=Distributel%20logo.png)](https://distributel.ca) Open main navigation Close main navigation - - [English](https://helpcentre.distributel.ca/troubleshooting-dsl-internet-issues) - [Français](https://helpcentre.distributel.ca/fr/dépannage-des-problèmes-liés-à-linternet-dsl) English Show submenu for translations - [Contact us](https://helpcentre.distributel.ca/contact) [Contact us](https://helpcentre.distributel.ca/contact?hsLang=en) Welcome! Find tips & tools to help you. - There are no suggestions because the search field is empty. 1. [Help Centre](https://helpcentre.distributel.ca/?hsLang=en) 2. [Internet](https://helpcentre.distributel.ca/internet?hsLang=en) 3. [Troubleshooting](https://helpcentre.distributel.ca/internet?hsLang=en#troubleshooting) # Troubleshooting DSL Internet issues This article covers common troubleshooting steps for DSL Internet service. These steps can help you identify and resolve issues affecting your internet connection. **Step 1: Check for Outages** Before diving into troubleshooting, it's essential to check if any known [outages](https://www.distributel.ca/support/network-status/?hsLang=en) are affecting your area. You can do this by visiting Distributel's [Network Status](https://www.distributel.ca/support/network-status/?hsLang=en). If an outage is confirmed, we will be working to restore service as quickly as possible. **Step 2: Verify Connections and Power** Ensure all cables are securely connected, including the phone cable connecting your modem to the wall phone jack. Verify that the modem is powered on. **Step 3: Restart Your Devices** Power cycling your devices can often resolve minor connectivity issues. To do this, follow these steps: - Turn off your devices, including the modem, and any connected devices like computers, smartphones, or tablets. - Unplug the power cord from the modem. - Wait for at least 30 seconds. - Plug the power cords back into the modem. - Turn on your devices and wait for them to restart fully. **Step 4: Check the Modem** The modem should have a steady power light and a solid or blinking Internet light, indicating a proper connection. Contact our technical support team for further assistance if any of these lights are off or red. **Step 5: Test Multiple Devices** If you're only experiencing issues on a single device, the problem may be with that specific device rather than your DSL Internet service. Test your connection on multiple devices to confirm whether the issue is widespread or isolated to a single device. **Step 6: Perform a Speed Test** Scan the health of your network using our self-help app WiFiMax. Download the free WiFiMax app onto your smartphone or tablet. [![App\_Store](https://helpcentre.distributel.ca/hs-fs/hubfs/App_Store.png?width=139&height=40&name=App_Store.png)](https://apps.apple.com/ca/app/wifimax/id6463802671) [![Google\_Play](https://helpcentre.distributel.ca/hs-fs/hubfs/Google_Play.png?width=140&height=41&name=Google_Play.png)](https://play.google.com/store/apps/details?id=com.routethis.distributel) Alternatively, you can also conduct a [speed test](http://www.speedtest.net) on a wired device connected directly to the modem using an Ethernet cable. **Step 7: Contact Distributel Customer Support** If the above troubleshooting steps do not resolve your DSL Internet issues, contact our [technical support team](https://helpcentre.distributel.ca/contact-us?hsLang=en) for additional assistance. Our team can help diagnose and resolve the underlying issues with your service. - [Internet](https://helpcentre.distributel.ca/internet?hsLang=en#main-content) - [Fibre Internet](https://helpcentre.distributel.ca/internet?hsLang=en#fibre-internet) - [Internet Service Installation](https://helpcentre.distributel.ca/internet?hsLang=en#internet-service-installation) - [Modem Set Up Guides](https://helpcentre.distributel.ca/internet?hsLang=en#modem-set-up-guides) - [Manage Your Home Wi-Fi](https://helpcentre.distributel.ca/internet?hsLang=en#manage-your-home-wi-fi) - [Troubleshooting](https://helpcentre.distributel.ca/internet?hsLang=en#troubleshooting) - [Wi-Fi Self-Help App](https://helpcentre.distributel.ca/wi-fi-self-help-app?hsLang=en) - [Home Phone](https://helpcentre.distributel.ca/home-phone?hsLang=en#main-content) - [Home Phone Set Up Guides](https://helpcentre.distributel.ca/home-phone?hsLang=en#home-phone-set-up-guides) - [Phone Features](https://helpcentre.distributel.ca/home-phone?hsLang=en#phone-features) - [Additional Voice Services](https://helpcentre.distributel.ca/home-phone?hsLang=en#additional-voice-services) - [Network Status](https://helpcentre.distributel.ca/network-status?hsLang=en) - [My Account](https://helpcentre.distributel.ca/my-account?hsLang=en#main-content) - [MyAccount](https://helpcentre.distributel.ca/my-account?hsLang=en#myaccount) - [Making Account Changes](https://helpcentre.distributel.ca/my-account?hsLang=en#making-account-changes) - [Billing and Payments](https://helpcentre.distributel.ca/billing-and-payments?hsLang=en) - [Contact Us](https://helpcentre.distributel.ca/contact-us?hsLang=en) - [Resolve a concern](https://helpcentre.distributel.ca/resolve-a-concern?hsLang=en) [![Chill listening crop-3](https://helpcentre.distributel.ca/hs-fs/hubfs/dcl_logo_blue.png?width=106&height=24&name=dcl_logo_blue.png "Chill listening crop-3")](https://distributel.ca/fr) [Legal](https://www.distributel.ca/legal/?hsLang=en)| [Privacy & Security](https://www.distributel.ca/privacy/?hsLang=en)| [911 Limitations](https://www.distributel.ca/pdf/tos-roc-en?hsLang=en#911EN) | [Accessibility Services](https://www.distributel.ca/accessibility/?hsLang=en) | [Accessibility and Feedback Plan](https://www.bce.ca/Accessibility_services) | [The Internet Code](https://crtc.gc.ca/eng/internet/codesimpl.htm#INT=OTH_hmpg_TXT_footer_internet-code) | [Resolve a concern](https://helpcentre.distributel.ca/filing-a-complaint?hsLang=en) © 2026 Distributel. 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